Personal Information Protection Policy

Privacy Policy

As a “context” company in the Internet age, Digital Garage, Inc. (hereinafter ”the Company“) engages in diverse businesses centering in the areas of marketing, payment and incubation . In operating these businesses, the Company receives and/or collects personal information from customers, business partners, employees, etc. In handling personal information, the Company duly recognizes the importance of privacy protection and shall pay its utmost care to such protection. Based on the description of the Company’s view as written below, the Company shall ensure its implementation.

*For applicable group companies, please click here.

Personal Information

The Company defines personal information as “the name, date of birth, profession, and other descriptions of a living individual; numbers, symbols, and other codes that are given to the individual; images and voices that can identify the individual (including data which may not directly identify the individual but may be used to identify the individual by cross-checking with other data); and an individual identification code, which can identify a specific individual, such as fingerprints, palm prints, passport number, and health insurance card number.”

Collecting, using and giving personal information

When collecting personal information, the Company shall clearly state the purpose of use, collect personal information in a lawful and fair manner, and shall not use such personal information other than for the stated purpose.
The Company shall not collect, use, or provide personal information comprising an individual’s race, creed, social status, medical history, criminal record, fact of having suffered damage by a crime, or other descriptions etc. prescribed by cabinet order as those of which the handling required special care so as not to cause unfair discrimination, prejudice or other disadvantages to the individual without the obtained consent.
Moreover, the Company shall not provide collected personal information to any other third party without the obtained consent of the individual. However, in the cases where the Company receives an order to submit personal information in accordance with a law (in the cases where the Company is ordered by a court, Public Prosecutors Office, the police, or other legal agency to submit information given by customers, ID registration content, and/or registration profile, etc.,) the Company may submit such information.
When the Company needs to collect, use, or provide personal information in the services other than the aforementioned, the Company shall notify necessary matters related to the collection, use, and provision of that personal information in some way.
To prevent personal information from being used for other than the stated purpose of use, the Company shall create internal rules on the handling of personal information, distribute such rules to all officers, employees, temporary staff, etc. (hereinafter “Employees”) and handle personal information accordingly.

Compliance with laws

The Company shall comply with laws, guidelines and other standards established by the Government of Japan.

Security management of personal information

To ensure the accuracy and security of personal information, the Company shall implement safety measures to protect personal information, which also contributes to the prevention of leakage, loss and damage of personal information. Furthermore, the Company shall periodically review its security measures and make revisions as necessary.
In cases where personal information handling is outsourced, the Company shall select a contractor who meets the appropriate standards regarding personal information protection, conclude an entrustment agreement for personal information protection with the contractor, and supervise and direct the contractor in the implementation of such handling.

Complaints and consultation on personal information handling

In the event of a complaint or an inquiry regarding personal information handling, please contact the Company’s Personal Information Protection Desk.
Furthermore, in cases where an individual would like to confirm, revise or delete any personal information that have already been provided by the person, contacting the Company shall be required. The Company shall accept the request to a reasonable extent only upon confirmation of the identity of the person contacting. This procedure is necessary to prevent falsification by third parties.

Continuous improvement of the personal information protection management system

To protect and properly handle personal information, the Company has established and shall implement the Personal Information Protection Management System*, maintain, and carry out the continuous improvement of the system.
If the Company makes a significant change in its personal information protection policy, such change will be posted on its website for announcement.

※ Personal Information Protection Management System: A comprehensive approach ranging from policy determination, corporate system arrangement, planning, implementation, inspection and review of efforts in personal information protection.

Prepared on April 1, 2005
Last revision: January 25, 2024


Kaoru Hayashi
Representative Director, President Executive Officer and Group CEO
Digital Garage, Inc.

Handling Personal Information

Name of the business operator

Digital Garage, Inc.

※For applicable group companies, please click here.

The name or job title, affiliation, and contact information of the administrator

Purpose of use of personal information

The Company shall handle the personal information within the scope of the Purpose of Use as follows, except when required by law or, in particular, as determined by the Terms of Use of Services, etc. provided by the Company.

A. Use of personal information for advertising, promotions, marketing surveys, etc.

1. The Company shall handle the personal information of the applicants accordingly for sales promotion, such as prize offerings and campaigns as entrusted by the Company’s clients and business entrusters.
2. The Company shall handle the personal information of those who agreed to receive the information on products and services, promotions, events, or granting privileges, etc., entrusted by the Company’s clients and business entrusters to send them or provide such information by postal mail, email, or direct messages via social networking service, etc.
3. The Company shall handle the personal information received and/or collected from the Company’s clients and business entrusters to investigate and analyze marketing data entrusted by the Company’s clients and business entrusters.

B. Use in the businesses of the Company and its group companies

4. The Company shall handle the personal information of users to operate payment services and delivery services in e-commerce business, etc.
5. The Company shall handle the personal information of those who wish to register to be dispatched to carry out the temporary staff services.
6. The Company shall handle the personal information to provide necessary services and support to customers who have registered to use the service offered by the Company.
7. The Company shall handle the personal information of those who agree to receive the information on the Company’s original products and services, promotions, events, or granting privileges, etc., to send them or provide such information by postal mail, email, or direct messages via social networking services, etc.
8. The Company shall handle the personal information of those who agree to investigate and analyze its marketing data.

C. Use in human resources-related business

9. The Company shall handle the personal information of job change/seeker applicants for the purpose of providing job change/recruitment support/recruitment services.
10. The Company shall handle the personal information of applicants for employment and other selection purposes.
11. The Company shall handle the personal information of Employees for personnel and labor management.

D. Other uses related to the Company’s management

12. The Company shall handle the personal information of shareholders for the purpose of exercising the rights and fulfilling obligations under laws and regulations and sending materials.
13. The Company shall handle the personal information to confirm the identity and content of inquiries.
14. The Company shall handle the visitors’ photos for the security management of the Company and its group companies.

※ The personal information listed in each item on the Part A shall be handled in the consignment business, so they are not subject to disclosure.
※ Please note that surveillance cameras are in operation at the reception desk and in the offices within the Company’s building for security management purposes.

Provision of personal information to third parties

The Company shall not provide the personal information to any third parties without the obtained consent of the individual, except in cases where part of the business is outsourced, or in the scope of the terms of use of services provided by the Company, or when required by law and regulations.

Outsourcing of the handling of personal information

Depending on the business operations, the Company may outsource a part of its business to provide better customer services. Under such circumstances, personal information may be outsourced to a contractor. In the case, the Company shall select a contractor who meets the appropriate standards regarding personal information protection, enter into an entrustment agreement for personal information protection with the contractor, and thoroughly manage and supervise the contractor in implementing such handling.

Security control measures of personal information

To ensure the accuracy and security of personal information, the Company shall implement security control measures to protect personal information and prevent leakage, loss, or damage of personal information. Furthermore, the Company shall periodically review its security control measures and correct any inadequacies.

Institutional Security Control Measures

• In addition to appointing a person responsible for handling personal data, the Company has established a report and contact system for the person in charge in the event that the Company identifies a fact or an indication of a violation of the law or the handling regulations.
• The Company conducts periodic self-inspections for the status of handling personal data as well as internal audits conducted by the Company’s employees belonging to other departments.

Human Security Control Measures

• The Company provides periodic training to Employees (all personnel who engage in the Company’s business) on matters that require attention in handling personal data.
• The Company has described the matters regarding the confidentiality of personal data in its employment regulation

Physical Security Control Measures

• The Company takes measures to prevent unauthorized access to personal data in the area where personal data is handled, in addition to implementing the entrance and exit control system of Employees, etc.
• The Company takes measures to prevent theft or loss of equipment, electronic media, and documents, etc. that handle personal data.

Technological Security Control Measures

• The Company limits the persons in charge and the scope of their handling of personal information in databases, etc. by implementing access control.
• The Company implements a system that protects its information system handling personal data from unauthorized access from outside or unauthorized software.

Identification of external environment

• When handling personal data in foreign countries, the Company implements security control measures with an understanding of the system for the protection of personal information stipulated in those countries.

Requests for Disclosure, etc.

The Company shall respond to requests for disclosure, etc. (notification of what information is used for; disclosure (including records of provision to a third party,) correction of, addition to, or deletion of content; stoppage of usage; erasure; or stoppage of provision to a third party of the personal information possessed by the Company) of personal information entrusted to the Company to a reasonable extent upon confirmation of the identity of the customer.
If you want to request, please click here.

Voluntary provision of personal information

Provision of an individual’s personal information to the Company is voluntary. However, when an individual does not provide the Company with necessary personal information, the Company may not be able to enter into a contract or provide services.

Handling of direct mails, etc.

The Company may send direct mails, etc. to its customers who have given their consent to receive them under the services provided by the Company. The direct mails, etc. are intended to provide information related to various products and services that the Company currently offers or will offer in the future, as well as information from advertisers through emails, etc.

Complaints and consultations regarding personal information

When receiving requests of disclosure, etc., the Company shall respond with good faith in accordance with laws and regulations.
Please contact the following for complaints, consultations, or requests for disclosure of personal information.

※For requests to the applicable group companies, Digital Garage, Inc. will accept the request on behalf of each company.

The following is an accredited personal information protection organization of Digital Garage, Inc. that has obtained Privacy Mark. Please note that the address below is not the contact information for the Company.

About Cookies

Some pages in this website use cookies. A cookie is a text file that is stored on the user’s hard disk by a web server. A cookie is assigned to an individual user and can only be read by the web server in the domain where it is issued.
The purpose of using cookies is to inform the web server that the user is re-accessing a particular page. Cookies are useful because they are able to retrieve the information that has been stored previously with a merit of saving time and efforts to enter the data when a user re-visits the website.
Users can change their browser settings to block cookies. Blocking the use of cookies may cause users unable to use the services of this website sufficiently.

Other points to note regarding handling of personal information

Please understand that if you disclose your personal information on the Internet in a way that can be accessed by anyone, such information may be collected or used by other Internet users. Please be careful when handling your personal information.
Unless otherwise specified for each individual service offered by the Company, the regulations on the protection of personal information and data collection of third-party websites and services linked from various contents on the Company have been stipulated independently of the Company. The Company shall assume no obligation or responsibility for such independent terms and activities. Please check the terms and conditions stipulated by each website before providing personal information.